Eye Health, Systems & Personal Development

These transcripts are AI-generated, and spelling may not be 100% accurate (especially for names, places, and methodologies).

 

IT’S KIND OF FUTURE PROOFING

AND MAINTAINING QUALITY OF LIFE

MAINTAINING YOUR VISION

MAKING SURE THAT YOU’RE ABLE TO DO EVERYTHING

YOU WANT TO TO THE BEST OF YOUR ABILITY AND POTENTIAL

TO ALLOW YOU TO DO THE THINGS YOU WANNA DO

FROM THE QUALITY LIFE ASPECT

TO WHETHER IT BE WORKING AS A BUSINESS OWNER

WHETHER IT BE ENJOYING TIME WITH YOUR FAMILY

AND WHETHER IT BE SOCIALLY PLAYING SPORT

AND THOSE KIND OF THINGS

LIKE THE EYES VISION IS YOUR MOST PRECIOUS SENSE

 

Hello and welcome to The Healthy Business Lab Podcast

where we talk to amazing guests in allied health

and related wellness spaces

to share their amazing learnings

and insights in what they do

and their business experience

and today I’m super excited to have Darran Yeow

from Insightful Eye Care on the call today

Darran welcome to the podcast

 

thanks so much Craig it’s great to be here

excited

Yeah, I’m super excited.

And so as I was reviewing the notes of a chat that Darran and I had a little while ago, 

all the notes were about a lot of cool stuff that we’re actually not going to

 talk about on this course.

I 100 % recommend connecting with Darran

getting to know him and some of the cool things

that he’s done in both professional and,

volunteering space is super, super cool.

on that I love you to share the your

business

 

Insightful Eye Care obviously in your optometry space

it love you to share a bit about yourself

and your business there

yeah that’s what look for me

it started a long time ago

in terms of just wanting to help people that come

always grown up with that yearning 

to make a difference and make an impact

perhaps it was with the event of my parents getting

divorced when I was younger

and suppose spent a lot of time reading books

and one of the book that really sort of 

impacted me was The Power of One 

with that the by Bryce Courtney

 

 I’ve always had the yearning 

to travel to Africa you mentioned that volunteering

I spent 

a year in Africa doing volunteer optometry works

growing up in year

knowing that I wanted to be in the health profession

knowing that I wanted to

help people and make a difference in their lives

I didn’t get into medicine as 

a medical reject unfortunately

but wanted to maintain that health profession

so did optometry and have loved it ever since

you know the great thing about optometry is that well

I’m biased naturally

but it vision is the most important sense

I think most people would agree that you know

that the biggest fear they have apart from dying is

is going blind so with that

I had a few years graduated from university

and then a couple years of experience

working in Port Lincoln in South Australia

in a regional sort of town

I cut my teeth in optometry learnt a lot

I think

what you do when university pales into significance

compared to the real world experience

of working and seeing real patients and dealing with

you know day to day sort of things

so learnt a great deal for a couple of years

and then travel to Africa for a year

doing volunteer optometry work in sort of Ghana

Kenya and Tanzania particularly

and then came back to the

fully inspired to change the world

to continue on and then got not stuck

but went to well

reality is I had no money when I came back

cause I volunteered and survived on savings

so I had to work for a couple of years in Melbourne

and then went out to regional areas again

regional Victoria after about five years to

had sort of all up

probably about 8 to 10 years of experience

before I decided I’ve travelled

I’ve done a lot without telling you

what’s the next thing that I can do

how can I sort of challenge myself

and how can I step up and that was with business

I took over a practice in Dingley

in Dingley Village in Melbourne

about sort of 40

45 minutes Southeast of Melbourne itself

and a well established practice

been around for probably close to 30 years 

and you know learnt 

as you do should have climbed 

the Pinnacle if you like in terms of optometry

in terms of consulting 

and clinical work but as most people know

business owners when you run a business

it’s a very different beast

it’s a very different game

and for the first probably 12 months over

I was working ridiculous hours as 

getting into work at 8 o’clock

I was finishing at 10 to 11 PM every night

it was just you just

you don’t know what you don’t know right

and you think

you know what you’re getting yourself into

but a bit like parenting almost I think 

yeah, very true that it is your little baby

a business 100% your little baby

and I love to just jump in on that notion

cause you have to talk to the

one of the points we love to

share here as far as

one of the things that business owners don’t do well

at times you look after themselves

and especially in those early days

but again we often go through phases and cycles of 

a place where we don’t look after ourselves a bit

what I love to get from our awesome guest here is

with the background in health and professions

and something to be mindful of

is your expertise in looking after yourself and I love

that you’re on here talking about eye care,

because it’s something that I obviously wear glasses

and it’s something that’s very front mind for me at the moment in that

I see a specialist every couple of years,

 but I haven’t actually had prescription change for, I won’t.

I actually, will share, it’s been like 20 odd years and it’s like, 

that’s going to be impacting me. And I saw that reaction on your face. You’re like

yeah Craig

slap on thing I don’t

haven’t looked after my eyes

potentially as good as you have

I’d love for you to share a bit of your background

your expertise and knowledge

as to some of the things that could be impacting

and what I should potentially doing

or other business owners out there

to look after themselves especially with their eye care

that will actually have flow on effects to their life

and their business and those types of things

yeah absolutely

well I think as clinicians first

most people

know and very comfortable what we do clinically

but as a business owner it’s a different path

that you have different skill sound

so when we get thrown in the deep end

we struggle most people

health professionals are great clinicians

but not great business people

and so when you

you have a new skill or you have to learn a lot and lot

you throw self in and you tend to neglect yourself

you neglect your health you neglect family and

it’s all encompassing business

I think from an eye care perspective

it’s one of the things that I’ve battled with people

throughout that 

my career I suppose

is most people put eye care down

right down the bottom of the list

unless they have an issue

unless there’s 

something in their eye

there’s a pain or they have real issues

from the vision perspective

most people take their vision

and their eyes for granted unfortunately

cause it’s not exposed typically

you know it works

you don’t have any pain you don’t feel anything

it just it does

people don’t think about their vision

and think about their eye health on a day to day basis

at all

and it’s very much down the bottom of the list unless

like you said 

you have issues with vision

you wearing glasses from an I care perspective

one thing that most Optometrist should really big about

is it’s not just about your vision

it’s not just about seeing whether it’s 

seeing things clear in the distance seeing

you know reading your phone a book a computers I mean

that’s very important obviously

and that’s the function of the eyes

but equally it’s about the eye health as well

I’m glad you said

you’re seeing an eye specialist at least Craig

and whether you get your eyes yeah

I’m pretty happy with myself about that

and I think it’s that came from again

it was actually a visual thing

pterygium and therefore

I would delve into that and had a few things removed

then it became aware of a condition

keratoconus and that sort of stuff

and he’s like oh

okay

and being conscious that for our kids now he’s like

oh okay

cause it is a hereditary thing and so again

being conscious of that I know he’s been good for me

but even jumping on this call with you he’s like yeah

no I haven’t been looking after

the other side of the actual vision part

so I’ve probably done the personally

I’ve done the eye health part probably

which is decent which is rare

I’ve done it the other way around

I’ve done the other way around

which which is great I mean 

that’s fantastic

you are looking after the eye health aspects

which most people don’t probably most people would say

oh if I have a visual issue that I get my eyes tested

not every optometrist and

clinician is the same

in the approach that they take

so people typically

associate glasses with an optometrist

and yeah that’s only an aspect of it

there’s contact lenses but

I was talking about the eye health aspect of things

equally it’s all encompassing

so from the vision perspective

obviously the eyes

whole purpose of the eyes is to help you see

and to help you see clearly

but it’s also to help you see comfortably

you might get to see things

but are your eyes working overtime

are they straining 

are they working as efficiently as they could

are you potentially are you

is it making your eyes tired

are you not operating

I’ll able to concentrate as effectively as you could

the detail that you get I know that a lot of people now

particularly are concerned about digital eye strain

for example cause we’re all on screens

right from school

from students kids that they’re on a

device of some description and iPad

a tablet a computer

a phone obviously

adults throughout our working life

that we’re doing this remotely

so we’re both looking at computers or laptops

and as with the advent of

of Covid and on remote learning and remote work

everyone’s on some digital device bulk of the day

for most people

so that aspect of things

but it’s making sure that your eyes I’ve see

you’re seeing really clearly

but not just for now but also for the future as well

it’s kind of future proofing

and maintaining equally of life

maintaining your vision

making sure that you’re able to do everything

you want to to the best of your ability and potential

to allow you to do the things you want to do

from a quality life aspect

to whether it be working as a business owner

whether it be enjoying time with your family

and whether it be socially playing sport

and those kind of things

like the eyes vision is your most precious sense

alright you can see why you share that at the top end

as far as you can see

goldies on the ones that is right up there

and people need it for day to day

but I love that again future proofing

I’m a big fan of future proofing in so many things

of aspects of business

which will get on to a little bit later as well

but I’d love for them to

round that off with the aspect of

any quick  tweaks obviously

getting the checkups

and probably asking the professionals

and again some optometrist

I’m guessing the same as I see

people in certain accounting or financial spaces

or the like

they’ll some will only do a certain aspect of it

and not potentially mention

say the eye health component

they might be state

will give you a prescription and off you go

so would that be one of the

suggestions there is to No. 1

get a annual check

but also really ask about 

the eye health

all those other things that future proof themselves

kicking it off yeah

absolutely Craig

I mean an annual check up

people are kind of aware about going to the dentist

every year but not for an optometrist

as a minimum

it should be depending on your age

I certainly recommend sort of up to 18

definitely annually

and then probably for anyone over 40 annually as well

just because they’re from a 40 and onwards

the health aspect of the eyes

and preserving your vision

making sure you continue to about

to see clearly and comfortably for the

for the rest of your life

things like cataracts or glaucoma

bloated degeneration even things like diabetes

that a lot of people may not be aware of

we can pick up by an eye test

drug prevention those kind of things as well 

that people may not associate with

getting your eyes checked

but there’s things

cause we look at the back of the eyes with the retina

particularly is made up of lots of blood vessels

you see a lot of things happening there that 

you might be unaware of and that’s many

many cases that we’ve had 

for myself even

with picking up things with patients

that they haven’t been aware of

maybe you should go get your blood test done

even just that little awareness of what you just shared

then I was like oh yeah

kind of aware is your vibe

we should be doing that and all the rest of it

what could be picked up with that

I think that

the diagnosis here is often something that we’re

not aware of and unfortunately Craig

I think men in particular

probably take

our health a little bit more for granted than women do

I guess a reminder to all those guys out there to

put that front of mind as well

because you want to be able to maintain your lifestyle

and your quality of life as long as possible

and so getting an annual check is going to go a long way

just put your peace of mind

even if you can see really well

it’s not just about the vision

it’s about the eye health as well yeah

cool

and if I say that’s awesome from a annual perspective

that’s good as business owners as well

throw it in your project management system

put it in an annual calendar appointment

whatever you need to do

make it a front of mind for that

so there’s one takeaway out there

get it done as far as even always a fan then I’m going

is there any other

really small things that people can do for our health

and then he’s kind of the exercise

peak of mind kind of thing is something little

especially if we’re digital facing quite a bit

when we’re 

doing out all the administry stuff that we have to do

and we tend to do more and more of it

as the business owner

and a little bit less hands on without practice

what’s your little exercises that people can do for me

general health or preventative health aspect

I suppose absolutely

doing the things that you would do 

to keep yourself healthy and fit

sleeping well eating well 

hydration is really important

because if you are dehydrated

your body doesn’t work as well

and the eyes won’t work as well

focusing concentration that’s the thing 

won’t be as good from a screen perspective

in digital strain and those kind of things

just having regular breaks from your screen

from your devices in 2020 rule of 

every 20 minutes have a break for even 20 seconds

and looking sort of something further away

cause looking something up close

whether be a phone a tablet

or a computer is going to make your eyes work harder

it’s going to make your muscles work harder obviously

you going to concentrate more

it’s going to potentially

fatigue your eyes put a bit more strain

make your muscles fatigue

you’re not going to blink as much

and therefore dry eyes becomes more of an issue which

very common people complain about sore eyes

tired eyes

scratchy gritty

those kind of things as well

having a regular break

good lighting is really important 

for everybody and making sure you got good

even lighting when you’re reading on computers

or anything that you’re doing

we having to concentrate and outdoor time

just for the children and parents in particular

outdoor time is really important

because the more time you’re outside

for kids particularly 

the more relax your eye muscles are

the better the development of your eyes

and then obviously

the last one when you are outside is sunglasses

because the other thing that people aren’t aware of

yes sunglasses

for a lot of people it’s a fashion statement

makes you look cool

but the whole purpose of it is around UV Protection

because Craig what do you do when you go outside

from a skin perspective

you putting sun cream on

 in the high UV times of the day

yep

so you put sunscreen on and most people put a hat on

but you can’t put sunscreen in your eyes

can you

sunglasses is your form of Protection from the UV

perspective to make sure both from kids helping

protect their eyes all the way through to adults

and in your later life cause it will help with

prevention or reduction of cataracts

macular generation

and even skin cancer in your eyelids

a lot of people are unaware that it’s very

possible place 

where there’s a high risk of skin cancer as well yeah

thank you for sharing those

I’ll be getting one of my little big takeway

which is nice Segway

into the next sort of section that we started

doing the business in the light

but it’s

even that idea of getting outside for our eyes

relaxes us and

one thing that we talk about constantly in business

for business owners

is doing things that look after the brain or body

to relax because at the end of the day

if we can relax stuff

the body’s in the prime position to

make good decisions do things

and just be in its spaces to how the body needs to be

so thank you for sharing that

and I love to now sort of

move into that sort of business side of things again

we started at the start of the chat where a pretty

very interestingly

great words for me

getting all muddled up

your evolution into business ownership

and we love to talk about experiments here

at the Healthy Business Lab

things that you’ve Learned

things you’ve tried

things that have worked that haven’t worked

things where you’ve pivoted

changed and the like that step into business ownership

would love to hear some of your experiences

yeah and a few sort of

key takeaways that you’ve had along that absolutely

I think 

you touched on the the whole exercise looking after

 as a business owner of 2,000 talking about

the first few years

I was working ridiculous hours

six to seven days a week looking after yourself

both from a physical perspective

so you’re eating well hydration

even important bit exercise

helping to keep your body healthy

keeps your mind healthy

and if you want to be a great business owner

and a great clinician health professional

you need to look after yourself

No. 1 you need to look after yourself physically

but also mentally the ability to be able to get away

go out talk about going outside getting outdoors

whatever works for you to help you give you that

time away from the business

just mentally even for me

it was going running 

I love running and running for me no music

but just with my own thoughts

and kinda just being outside and getting fresh air

and just allowing the body

to just move from that perspective

I think 

the other sort of key takeaways for me was

making sure that you’ve got really good systems

I think that

has massive impact in terms of scalability

we’ve got one practice in Dingley Village

but we also have another practice in Richmond

which took over sort of three years later

a 3 four years later

and just going from one practice to a second practice

I think I’m a pretty good optometrist

and I know I do

really well from a clinical perspective

but then

making sure you’ve got those processes in place

to be able to

run that and bring that across to another practice

as well

it is really important from a consistency perspective

you want to make sure that the patient experience

the customer journey

you feel like is really consistent across the board

and if you don’t have really great systems

and processes in place

and it’s not documented really well

then it falls by the wayside a little bit

so I found that that 

has been really great from that perspective

and if you’ve got great systems and processes

and I think the other thing that you need 

is great people and

you can’t have

a wonderful business without amazing team

and I think holding on to and well firstly

finding amazing people is always the hardest

in my 10+ years of business

is having great people

that have a similar ethos

similar ethics but equally

similar values in terms of what you want to achieve

if they’re aligned with your vision

and have it in similar 

goals to what they want to achieve in life

and in their own careers

and it makes a massive difference

cause then you’ve

got not just yourself pushing forward

you got a whole team behind you

that are collectively moving in the same direction

and wanting everyday to achieve amazing things

and to help people

but also be successful at the same time

so really important system and processes

but really great people and great people unfortunately

really hard to find

but we’re really blessed that in such like here

we’ve got amazing team members that come to work driven

come to work passion about helping people

and really making a difference in people’s lives

yeah nice

and I’d probably love to

delve onto each of those a little bit

and instead of ask the question around both of them all

start with the sort of the system

I guess super curious how that process started for you

that whole systemisation process can be

it’s this I’ve gotta systemise and it’s this oh

it’s like it is a bigger than Ben Hur sort of

thing to undertake at time

so I’d be interested in how you started it

potentially some of the maybe the false starts you had

and a couple of these things that you found

that you tweaked or you changed

that actually helped you

just eventually get to that space where you are now

to go ah yeah

the system he is what he enabled us to do

what we’ve actually done yeah

I think 

initially when I started

there was no thought about that it was just like okay

just try and keep 

your head afloat type of thing and just survive

it was just very much survival mode and I’ve only

to be fair I’ve only really in the last few years

started to really document those systems

we done it very much verbally

it was 

almost hand me down from person to person to person

but not everyone is verbal

not everyone’s audio and you 

realise you need to have things documented somewhere

so people can read it and talk once

but then you need a reference point to go back to

what we have done is really document the process

just for your video through video recording

on your phone even

or on a laptop and just recording everything you do

as you’re doing it so I think a big takeaway if you

when you first start out and obviously

when you start out is always the best way to do it

rather than 10 years later

whenever you if you can start

start as soon as you can

but just document what you’re doing as you’re doing it

so that therefore you can always record it

and these days with technology and send it someone

they can type it out for you 

record it so you got a video of it so you can

people can see what you’re doing

and then they’re recording the audio of it

so people you can get it transcribed

therefore

you’ve got it into a document as well at same time

I think that’s a really easy quick way of doing it

so as you’re going about starting your processes

then you document it as you go

and then over time you can tweak it and go okay

well this is what we’re doing at the moment

how can we go about changing

because if not everyone’s doing the same way

then how do you know what’s working

what’s not working

whereas everyone’s consistently doing the same thing

then you go okay

let’s make this change now

let’s see how we go for the next three months

let’s review audit

and then process

and see what impact is it had on the business

from a patient experience perspective

bottom up perspective those kind of things

but if you’re not consistently doing the same thing

as a team then it’s very hard 

to analyse where you’ve gone wrong

what can you improve

what you know what can you get better

yeah I think that’s key as well

yeah that’s awesome

I love that now you’re talking

I just had to uh

shuffle my mouse over the side because in front of me

I’ve got this sort of uh mouse padders

am I going to do this job again

then create a system which is that’s from people 

that were connected with the systemology team

based on the book

systemology with James Brown in Australia and the like

and I’m so curious as to it yeah

is there any sort of resources that you’ve tapped into

from creating systems point of view of voice

just an evolution that you avoid

a little bit of trial and error

and not voice that verbal

and then you just worked it out for yourself

yeah it it has been I mean

it’s a lot of

it’s just been talking to other business owners

in reality and just yeah

using and learning from other people

like that’s what has worked for them

and what hasn’t worked for people

and I think obviously absolutely reading books

business books and what not and getting learnt

learning from other people

but I found what has been

most profound for me is just hearing people stories

journeys something like yourself that with the podcast

those kind of things

and successful people what they do

and then you try and implement that

and it may not be appropriate for your industry

so but that’s okay but you gotta try it

learn from it and then tweak it

so it is it will for you for what you do as well

the importance of

trying something

you can theoretically do as much as you want

in your head on paper

but until you put into action

you never really going to know 

and so I think as a business owner

just being not afraid to fail and not afraid to try

because every time 

we have a saying at home

every time you try and you fail

you learn right then as you learn

you grow so

keep reiterating and improving that system

or whatever process that you’re doing

or anything you do from a business perspective

personally as well always wanted to grow and learn

I think the third thing I want to touch on

just real quick Craig was as a business owner

just working on yourself like investing in yourself

it’s so underestimated and always thought

I guess a fairly intelligent

smart 

kid growing up

everyone told me that I was smart

I never thought I really needed to work on myself

but until you really start to delve in

I’m talking about to the more personal development

and just learning all the time

if you start doing that then being a business owner

where you are challenged and you have tough times

and you have difficult cases or team members or what

you can go into a really dark place

and you can really sort of like

that can really weigh on you

and I think having the ability to talk to someone

whether be 

business coach or a mentor or something like that

or just a colleague connections on networks

where other people can sort of share

their own experience with you

but also where you have the ability to

continue to evolve and grow

for yourself and

your mindset so that you are in a better place

to talk about physical fitness

but also mentally or being in a really strong place

because you will find

you’ll have challenges as a business owner or in life

and you need to be in a good headspace

to be able to manage that

because you’re the leader

and you need to be able to lead your team

and if you’re not in a good headspace then

it’s not a great experience for your team as well

personal development is hugely underrated yeah

there’s so many key takeaways from what you did share

shared across that and I will go back and dot point 90

so want to reiterate some of these because again

I got a page full of things here that I’m going to

off the back of these just 

contemplate with and always straight away

or is that talk to others

and then they are you’re 100% right

that is the purpose of this

to be able to share your amazing stories 

and be able to hear these

and take little key things away

that will work for some may not work for others

but even that the simplicity of try learn

tweak that simple I action of mentality

such as different words than we use

we around the experimentation

and those sorts of things

but it’s exactly the same idea

and I love even this try equals action

it is that I think over on 

over the back here

I got a can’t see behind the microphone here

a little Yoda go to things in there that it is

do or not do there is no try and it’s kind of that well

what try equals action and it is do or not do

and as a business owner doing that

it builds that muscle to be able to do that

and I can’t agree more on the working on self

and I can’t remember who I heard the quote from

but it was kind of that notion

idea to 10 x your business

you need a 50 x yourself

it’s kind of along that mentality that

your business can only grow

as big as what you’ve created around

for yourself yeah

and so I love your sharing in that space

I do I always want to go back to that people

so I think you’ve touched upon the people

so I think I’m growing the team importance of culture

and the like and again

experiments in that space

no doubt

you went through evolutions of how you recruited

how you found people how you then retained people

loved to hear any couple of little learning your

or takeaways that you’ve had in that space

because it is such a especially if 

you’re growing and the premises

you need multiple people

you need people to be out to be self sufficient

and you’re not

you can’t be in both places or multiple locations

how have you found that evolution

and experimenting and bringing on team members

entertaining it has been an absolute journey Craig

and you continue to learn

 I suppose that majority 

of my role these days 

is really dealing with people and managing people

you can’t have a successful business without great

people but 

that the evolution of the way that we’ve interviewed

as a starting point 

and initially

it was quite based on more a corporate sort of setting

where we are very sit down

very formal to now

it’s evolved to more just conversational

and just getting to know people

I think that there’s a great book by Jack Welch

a

very successful leader and manager of GE

he says even he

still gets a 50% of the time right

because you

just don’t know until people start working

until you 

you can interview and people can you know

these days can prepare really well for interviews

and most a lot of people interview really well

but until you see how someone operates

and really works and works with your team as well

then you won’t really know whether they’re

going to be a great fit so you do your best

and you keep evolving and tweaking

your interview process that you try

I think to get to the values of a person

the values are aligned with a great attitude

and I’ve learnt through reality

I think you can’t teach a great attitude

so skills can be taught

but the person has the aptitude

and the attitude to want to learn

to grow and to better themselves

and you’ve created an environment where that is

where people can thrive and grow

then that’s going to be a great place for people to work

where people can enjoy coming to work because

they’re fulfilled in from a work perspective

career perspective but equally

if you’re able to create a

great culture

where people are kicking goals outside of work as well

I want everyone to achieve things in their life

for themselves as well I think that’s really important

because we all want to continue it to evolve and grow

as a business that is individuals and as a team

and that just makes a great work environment

that’s so refreshing and again

and he’s looking at the holistic approach

similar to what you’ve talked about with

what you actually do for paper clients

as your holistic look of the immedity

and then the long term health

and those sorts of things

you can see how that flows through your business

and the attitude and that culture to go hey

looking at human beings here as our team members

and they are a whole

and what they bring to work is their whole picture

which also then ties into that

if we can help them 50 times themselves

they’re going to 10 x what they do in the business

and what they do for us in our clients

and the outcomes that we get 

for our clients which is absolutely brilliant

and coming up to where we were talking

around the time we normally have here

for a podcast but love to round off with that idea of

the outcomes that you get

as well for

love to hear just a bit of an insight for a case study

or two of people that have come to you with challenges

or not having seen you for a long time

similar to what I talked about there and then going

whoa what we’ve been able to 

achieve with people and yeah

get outcomes form okay 

two probably quick stories that come to mind

so one just more from a PSA

I had a lady who was third a young lady uh

maybe 30 years old at the time

getting headaches for about a month or so

went to the GP and GP to check her out to get

you know stress take some Panadol

you know you’ll be right kind of thing

she’s getting headaches still continually

I just came in for an eye test thinking 

mum suggested to get her eyes tested

to see maybe the eyes could be related to

cause the headaches

I had a look at her eyes had a a check and 

saw at the back of her eyes that her optic nerve

so the connection of basically the brain and the eye

was really swollen

and sent her off to the ophthalmologist

ophthalmologist had a look

sent her to the hospital

is basically what had happened

she had a tumor that was growing

and pressing against her optic nerve

and was causing a headaches

so it’s about the size of a Mandarin essential

I think about 7.3 cm big she had wow wow

the next day so me thinking oh

I just need some glasses

get my fix up my headaches and then end up in hospital

had surgery the next day

and that’s just I guess a shout out to just

you never know and just getting a check up could just

you know save your life

so that’s one aspect

I suppose where please just get your ass tested just

just in case even if visually everything is okay

the second one probably is more

just from a lifestyle perspective

and had a child who was quite

probably less self assured

less confident

struggling which is seeing the board

which is about I think 10 at the time

bit introverted came in

get a highest test

who would realise that she’s short sighted

which basically means she can’t see things very well

further away end up getting glasses

but she wasn’t here she was the keen on glasses

put her into contact lenses

and then from there just the confidence grew

the self assuredness and just the ability to do things

see things clearly number one

but also be free of classes or have

without having any issues

she’s started doing ballet

started

becoming more of a leader 

in her school in her class

and just 

seeing someone from where they started

to being so much more confident in themselves

more self assured and just better

live a much better life

and being a better version of themselves

something that

we don’t often think about as an optometrist

just a simple thing glasses or contact lenses

or just prove the quality of life

just changes their state

changes their mind about who they are

and their self confidence

and that just 

spawns and just helps people grow

so I think there’s many cases obviously like that

that we get to

do and see from a day to day perspective

which we don’t often think about

but when you look back and the people you’ve helped

sometimes it’s just

it’s a little thing that you might be able to do

or a big thing like you’re picking up a tumour

but you can impact someone’s life

and their trajectory of what they do

so just the last thing I think also Craig

is there’s something that called orthokeratology

which we do quite a lot of Insightful Eye Care

which is around helping

particularly children be free of glasses

as a contact lens that you can wear at night time

feel like braces for your eyes

that helps reshape your eye while you’re asleep

you wake up in the morning

and you don’t have to wear glasses

don’t have to wear contact lenses throughout the day

and so therefore again

same thing from the last perspective

you can go swimming you can put your exercise

you can see really clearly

and

you’re not having to wear anything throughout the day

which a lot of children love

because they get to feel

and wake up like a normal person

see like a normal person

to be able to do everything they want to do 

freely and comfortably I mean

there’s many things that we can do with optometrist

those things

come to mind

in terms of the ability to be able to

really transform someone’s life

and again end the way that they see themselves

that’s absolutely brilliant

thank you for those shares and again

that the two great case study

examples of the differing

the immediacy versus just that longer term

and again I

always getting goosebumps and getting the feel

and the thing that struck me again was the confidence

if we’re giving people confidence

that has the possibility

the ripple effect of that is just obviously phenomenal

it’s got me with the feel goods

and it’s also got me super

keen to make sure that I’m talking myself

and my wife out there

and again on our

list

he has been to get the check ups for the eyes

and I don’t know through the schools

they’re starting to do some stuff through here

in New South Wales yeah

as well so he’s like yeah

let’s get that on the front and centre

into a project management system

cause we run our life through there as well

would definitely be adding those to the annual

doctors

dentist and all those sorts of things

so it’s been so good having you on this call

sharing your experiences and bringing into that

those outcomes that you’re getting again

that’s what we’re all about here

at the Healthy Business Lab

is really and particularly

the podcast is to highlight those things

that we want to have more

amazing allied health businesses

getting the outcomes and therefore

I need to be healthy sustainable

profitable types of businesses as well

and sharing these stories

hopefully adds a little bit to that

and I know that you’ve all

you’ve done that across

both what you do in your practice there

but also those business insights that you shared

so I do really appreciate you joining us

and sharing these today Darran

thanks so much Craig

thanks for having me

it’s been a blast and again

I could keep talking we could talk for hours

y’all got a feeling next time in down Melbourne way

will definitely 

I’ll reach out

but if people do want to connect with you

what’s the best way for them 

to find you and connect yeah

probably easiest on Instagram

just it’s Darran Yeow so it’s D A R R A N  Y E O W

just look me up on Instagram

just message me and

I’d love to hear your journey

your story could be through business

whether it be 

optometry related or

just your personal development

anything that I can help you with

just want to help inspire at other people just to 

create ripple effect as you talk about 

and make this world a better place

I love that love that so much

and we’ll obviously add those details into the show

note so that 

people can connect easily from here

that’s all from us here at the Healthy Business Lab

Podcast today

and till next time we’ll see you soon

thanks Darran thanks for watching.Thanks Craig.